The Bupa Health and Wellbeing Award: Anglian Water

Finalist for Business in the Community's Bupa Health and Wellbeing Award 2019.

Award Type: 

Anglian Water: Taking stock of staff wellbeing with focus on mental health and financial stability

Anglian Water takes the health and safety of its 5,000 staff seriously. The wellbeing of employees – not only onsite technicians, but those in offices and depots too – is part of a holistic approach to ensuring that everybody’s physical, mental, social and financial health is the best it can be.

The water and wastewater company’s Wellbeing Strategy is based on research commissioned to determine what employees thought were key issues affecting their health and wellbeing at work. More than 100 phone calls were made to employees and an online survey was carried out with an 80% response rate.

Central to the strategy is building parity between physical and mental wellbeing by normalising discussion about mental health in the workplace. The business is running more targeted internal campaigns that support the biggest reasons for sickness absence. An online hub full of information on wellbeing topics is proving useful.
Recognising that stress and anxiety can be a result of poor financial wellbeing, the company is offering low-cost loans to employees, as well as a loyalty savings scheme. Since its launch, 300 applications have been made for loans, of which 60% (more than 180 employees) helped to consolidate debt, and about a third of staff have visited the partner website run by Neyber for information on financial wellbeing.
Information in this case study has been supplied by Anglian Water.